Terms and conditions of use of e-tickets
1. General Terms and Conditions
1.1 The Terms of Use of the Tallinn Zoo’s (hereinafter Zoo) e-Tickets are valid
upon purchasing Zoo Tickets on the Zoo’s website.
1.2 Definitions:
1.2.1 Service Provider – Tallinn Zoo, registry code 75016102, registered address
Ehitajate tee 150 / Paldiski mnt 145, Tallinn 13522.
1.2.2 Purchaser – purchasers of Zoo Tickets at the Zoo’s website.
1.2.3 Website – Internet environment on www.tallinnzoo.ee
1.2.4 E-Ticket – an electronic Ticket (hereinafter the Ticket)
that entitles its presenter to enter the Zoo under the terms and conditions specified for the Ticket.
1.2.5 Terms of Use – the general terms and conditions established by the Zoo for the purchase
and use of a Ticket.
1.2.6 Single Ticket – a Zoo Ticket for a single visit during the validity period of the Ticket
in accordance with the conditions specified for the use of the Ticket.
1.2.7 Monthly card – a monthly card of the Zoo for an unlimited number of visits during the Ticket
validity period in compliance with the terms and conditions specified for the use of the Ticket.
1.2.8 Annual card – an annual card of the Zoo for an unlimited number of visits during the validity of the Ticket
in accordance with the terms and conditions specified for the use of the Ticket.
1.2.9 Gift Ticket – a Zoo Ticket for a single visit during the validity
of the Ticket according to the conditions specified for the use of the Ticket.
1.2.10 Special Ticket – a Zoo Ticket for a single visit during the validity of the Ticket
according to the conditions specified for the use of
the Ticket (Special Tours or Special Days).
1.3 Problems that occur when purchasing Tickets must be reported to the e-mail address
piletid@tallinnzoo.ee
2. Purchase of Tickets
2.1 When purchasing Tickets, in addition to the desired tickets and their quantities
the Purchaser enters his/her e-mail address for individual tickets and his/her personal identification code,
first and last name, e-mail address and
telephone number for monthly and annual cards.
2.2 Before paying for the Tickets, the Purchaser is obliged to check
the names and number of Tickets added to the shopping cart and to make sure that the content of the shopping cart corresponds
to the desired one. Settlement of accounts is not possible, except in the case specified
in clause 5.2.
2.3 Tickets or quantities incorrectly added to the shopping cart that do not correspond to the desired ones
must be cancelled.
2.4 The price of Tickets in the shopping cart includes VAT.
2.5 Tickets are paid for using the credit card or using the bank link.
2.6 If the payment is successful, a Ticket in PDF format will be generated for the Purchaser.
3. Receipt of Tickets
3. Receipt of Tickets
3.1 Tickets in PDF accompanied by the invoice will be submitted to the e-mail address entered
upon purchase after paying for the Tickets in the Internet bank.
3.2 Tickets in PDF format can also be downloaded from the website
immediately after purchase.
4. Ticket Validity
4.1 Purchased Tickets are valid according to the conditions specified for and indicated
on the Tickets.
4.2 A single Ticket is valid for 10 calendar days as of the date of purchase and is
valid for a single visit.
4.3 A monthly Ticket is valid as of the date of purchase for 31 calendar days for an unlimited
number of visits.
4.4 An annual Ticket is valid as of the date of purchase for 365 calendar days for an unlimited
number of visits.
4.5 A gift Ticket is valid for 365 calendar days as of the date of purchase and is valid
for a single visit.
4.6 A special Ticket is valid pursuant to the validity period specified for Tickets and is
valid for a single visit.
5. Ticket Refund
5.1 Purchased Tickets are non-returnable and non-refundable,
except as provided in clause 5.2.
5.2 Tickets will be refunded exclusively if their use proved impossible
due to reasons arising from the operation of the Tallinn Zoo.
6. Rights and Obligations of the Purchaser
6.1 The Purchaser has the right to buy Tickets with the price,
validity period and rights specified by the Zoo on the website of the Zoo.
6.2 The Purchaser has the right to receive the Tickets to the e-mail address entered when purchasing
the Tickets after paying for the Tickets.
6.3 The Purchaser duly complies with these terms of use.
6.4 The Purchaser undertakes to comply with the Visitor Rules when visiting the Zoo.
6.5 The Purchaser undertakes to refrain
from interfering in the operation of the website and its technical solutions. Any activity that may result in overloading or malfunctioning of the website
is prohibited. Monitoring the use of the website
and copying, using, modifying and publishing the obtained data
for any purpose is prohibited.
7. Rights and Obligations of the Zoo
7.1 The Zoo has the right to amend the conditions of use without any prior notice. The new
current conditions will be published on the Zoo’s website.
7.2 The Zoo has the right to change Ticket prices according to the established price list.
7.3 The Zoo allows Tickets to be used under their rights.
7.4 The Zoo is not responsible for any possible errors caused by third parties
that could lead to a situation where the money transfer may fail.
7.5 The Zoo is not responsible for any damage
caused by Tickets falling into the hands of third parties
(including if the Tickets fall into the hands of third parties due to incorrect e-mail address entry
automatic redirection to the entered e-mail address etc.).
8. Use of personal data
8.1 Personal data to be processed is the data provided by the purchaser when purchasing tickets and which is specified in Section 2.1.
8.2. The processor of personal data of the buyer is the Zoo, and personal data is processed in accordance with the personal data protection regulations in force in the Republic of Estonia and the Terms and Conditions of Data Protection of Tallinn.
8.3 Data is stored in accordance with the Accounting Act for 7 years.
8.4 The Zoo uses the buyer’s personal data to sell tickets and analyse statistics, and it ensures that only persons who need it in connection with performance of their duties have access to the data.
8.5 The Zoo will not transfer personal data received from the buyer to third parties, except for cases provided for by the law.
8.6 Data is stored securely in the CompuCash POS system.
9. Final Provisions
9.1 The Terms of Use shall take effect between the Purchaser and the Zoo as of the moment the Purchaser gives the respective electronic confirmation of acceptance of the Terms of Use.
